Shipping Information

MLV delivers clouds to your doorstep via Australia Post. We only ship within Australia at the moment but feel free to contact us via email at mlv.sydney@gmail.com before placing an order that requires international shipping.

We provide free Express Post delivery for all orders above $130.

Place an order with us before 2PM EST from Monday to Friday and we will dispatch your package on the same day.

The estimated delivery time is 1 to 3 days for Express Post and 2 to 5 days for Standard Post. Your package can also be insured with each option for an extra $3. All Express shipping/ postage options include email tracking advice. 

We will not be liable for any loss of or damage caused to your package in transit. Should Australia Post misplace, lose or allow your package to be damaged in transit, we will try our best to facilitate your dispute with Australia Post but maintain no obligation to refund, exchange or replace your order.

Note:

  • Orders containing Lithium batteries can only be sent via Standard Post. If you have paid for the Express Post or received our free Express Post, the shipping/ postage option will be changed to Standard Post without notice or refund if your order contains a Lithium battery.
  • If you wish to opt for the “Safe Drop” option and grant Australia Post the authority to leave your package in a secure location by waiving the requirement for a signature on delivery, please inform us while placing your order. 
  • If no one is home to accept the package or if the package cannot be left in a safe spot, Australia Post will leave a card advising the location of the nearby Australia Post facility that your package has been sent to. To collect your package, simply take your card, proof of identity (with your signature) and proof of address to the Post Office listed on your card. You can also authorize someone else to collect the item on your behalf by filling out the “agent authorisation” section on the card.