If you wish to return a product for refund, exchange or replacement, feel free to send us an email with a return request at firstname.lastname@example.org.
Please provide your name, order number, shipping/ postage address, phone number and reason or details pertaining to the return.
We may request for pictures of the defect or damage on the product and advice you on troubleshooting steps prior to directing you on when and how the product can be sent back to us.
Once the returned product has been inspected, assessed and approved for a refund, exchange or replacement, you will receive further information on when and how you are scheduled to receive your refund, exchange or replacement.
You are responsible for all shipping/ postage related costs unless the product is deemed faulty and contains a defect or damage from the manufacturer.
Defect or damage as a result of modification, improper use, misuse or mishandling of product on your part at any stage of transportation or use does not qualify the product for return. This includes wear and tear, excessive trauma such as dropping, water damage and usage non-compliant with recommended conditions.
Changes to Our Return Policy
Any changes to our return policy will be posted on this page. Policy changes will apply only to products purchased after the date of the change. This policy was last modified on November 11, 2015.
Questions and Feedback
We welcome any questions, comments, and concerns about your return request. Please send us any and all feedback pertaining to returns, or any other issues.
By visiting and/ or using our website, you consent to our return policy.