Return Policy

If you wish to return a product for refund, exchange or replacement, feel free to send us an email with a return request at mlv.sydney@gmail.com.

Please provide your name, order number, shipping/ postage address, phone number and reason or details pertaining to the return.

We may request for pictures of the defect or damage on the product and advice you on troubleshooting steps prior to directing you on when and how the product can be sent back to us.

Once the returned product has been inspected, assessed and approved for a refund, exchange or replacement, you will receive further information on when and how you are scheduled to receive your refund, exchange or replacement.

You are responsible for all shipping/ postage related costs unless the product is deemed faulty and contains a defect or damage from the manufacturer.

Defect or damage as a result of modification, improper use, misuse or mishandling of product on your part at any stage of transportation or use does not qualify the product for return. This includes wear and tear, excessive trauma such as dropping, water damage and usage non-compliant with recommended conditions.

Note:

  • Do not dispose of the packaging that the alleged product came in! This is very important as we require the manufacturer's serial number/ bar code sticker on the packaging to be intact and provided to us before processing any refund, exchange or replacement. This also includes warranty cards provided within the packaging.
  • You may return unopened and unused (package and plastic seal intact) products for a full refund within 10 days of purchase.
  • Consumables such as e-liquids (e-juices), other liquid products, organic Japanese cotton, opened or used coil heads/ coils are not refundable.
  • Tanks, RDAs and RTAs have a Dead on Arrival (DOA) period of 36 hours. Should such a product fail as a result of non-user related error within this time frame, we will gladly issue a refund, exchange or replacement.
  • Rechargeable batteries and chargers have a DOA period of 10 days. 
  • When a promotional item is included with the purchase of the returning product, the promotional item must be returned. In the case that the promotional item does not qualify for return, the discounted value (includes cost of “Free Express Post” associated with initial delivery) will be deducted from the refund amount.
  • Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted product. This will be at your cost and new product will only be dispatched when unwanted product is returned to us.
  • Once the refund has been approved, it will be issued directly via the method used to make the purchase.
  • Refunds will generally be processed within 10 business days of receiving the returned product.

Changes to Our Return Policy

Any changes to our return policy will be posted on this page. Policy changes will apply only to products purchased after the date of the change. This policy was last modified on November 11, 2015.

Questions and Feedback

We welcome any questions, comments, and concerns about your return request. Please send us any and all feedback pertaining to returns, or any other issues.

Your Consent

By visiting and/ or using our website, you consent to our return policy.